- What are your business hours?
- How are rates set?
- How do AUB rates compare with other utilities?
- Do AUB employees get special utilities rates?
- Why are there three people on a job in the field and only one appears to be really working?
- Will AUB trim/cut down trees for me?
- Why do you have to cut so much from my trees?
- How do I start or stop service?
- Where can I pay my bill?
- What if I'm late on a payment?
- What is the availability charge?
- Do I get a discount for the periods of time my power is out?
- How can I apply for a job at AUB?
- Why does AUB charge a late fee?
- What are heating degree-days and cooling degree-days?
- How are heating and cooling degree-days computed?
What are your business hours?
7:30 - 5 p.m. Monday through Thursday
7:30 - 4 p.m. Friday
How are rates set?
Our Board of Directors sets rates. AUB is a not-for-profit
utility, so we do not have a true profit margin on the products we sell.
Still, as with any business, AUB has to figure in the wholesale cost of
the product, such as what we pay TVA for power or what natural gas costs
on the open market, and then factor in the additional cost of operations
at our office, treatment plants, and within the field units. Rates are
set by considering these things and factoring in an amount that will
allow us to continue to maintain and improve the power lines and
substations, gas lines and metering stations, treatment plants and
service trucks that make up the AUB utility system.
How do AUB rates compare with other utilities?
AUBs rates for power, natural gas, water and wastewater
services are consistent with other utilities in our surrounding area.
Our location in the Tennessee Valley has kept our rates lower than the
rates in most other areas of the country.
Do AUB employees get special utilities rates?
No. All AUB employees pay the same rates as any other AUB customer.
Why are there three people on a job in the field and only one appears to be really working?
Most jobs in the field, whether involving power, water/wastewater,
or gas require more than one worker at the site. Safety is a major reason.
The utilities business can be a dangerous line of work. Sometimes, while
one worker does the hands-on task, another is acting as the safety watchperson.
While this person may only be standing, looking into an excavation or up at a
lineman in a bucket, he or she is helping ensure that co-workers go home
safely. On many jobs, two people are required for parts of the work, but
not all of the work. Some jobs involve strenuous physical labor, for
which a second or even third worker is needed at some point. Often,
different parts of a job require people with different skills or training,
sort of like the need for a carpenter and an electrician when building or
remodeling a home. Instead of one worker doing his job then calling the
other, which could take time at the expense of the customer's utilities
being out of service, both skilled workers go to the site together.
Will AUB trim/cut down trees for me?
AUB maintains a tree-trimming program for the sole purpose of
ensuring service reliability for our customers. We only trim or cut trees
that are threatening the reliability of power service. If tree limbs or a
dead tree could hit primary lines if they fell or were blown by the wind,
AUB will schedule to trim/cut them. The customer is responsible for keeping
tree limbs trimmed away from service lines-the line that goes from the pole
to your house. AUB will come to your house by appointment and disconnect a
service line free of charge so that you can trim a tree or have it trimmed
by your contractor. When AUB trim trees on private property, we will
clear as much brush and small limbs as possible, but larger limbs and
trunks are left behind after the job. (For more info, check out our
tree-trimming section here on the web site.)
Why do you have to cut so much from my trees?
When AUB trims trees away from primary lines, we must trim
enough so that next years growth doesnt put us right back where we started.
Also, AUB tries to follow tree-trimming industry standards that are best
for the tree's health, such as cutting a limb back to its originating
growth point instead of just lopping off the end and leaving a stub.
Not only are these stubs not good for the health of the tree, they
also are a growth point for fast flourishing sprouts that quickly
get back into the primary lines. (For more info, check out our
tree-trimming section here on the web site.)
How do I start or stop service?
To establish for the first time or if you are moving from one
residence to another in our service area, youll need to come by
our offices at 100 Englewood Road in Athens. Be sure to have the
following information with you so that the process is as quick and
easy as possible:
- Picture Identification;
- Your Social Security Number;
- Complete service address;
- Your telephone number; and
- A rent receipt from owner
(if renting; subject to verification)
Discontinuing your service can be done over the phone; you need
not come in to the offices. Just call 745-4501. You'll be asked to
provide some information that will verify that you have the authority
to discontinue the service.
Where can I pay my bill?
Besides by mail or here at the AUB offices, you can pay
your bill at the following area banks:
(Banks will not accept past-due payments. These should be made at AUB.)
- Athens Utilities Board Office
- Athens Federal Community Bank
- BB&T(Athens and Englewood only)
- Citizens National Bank
- First Security Bank
- People's Bank (Englewood and Niota only)
- Regions Bank
- Southeast Bank and Trust
What if I'm late on a payment?
Like most all businesses, AUB must purchase what it sells prior
to selling it. If we do not collect for the product, we begin incurring
financial losses. Therefore, a late fee is assessed once your due date
has passed. Non-payment can lead to a loss of utility services. If you
see that you will not be able to pay, it is best to come to our offices
and speak with a Customer Service Representative. Often, we can work out
a problem that allows you to keep your services while paying for what
What is the availability charge?
Here's a quick take on the availability charge, but if you want a more detailed explanation click here.
AUB has a cost associated with building and maintaining the
infrastructure of our utility systems. Regardless of the amount of
electricity, natural gas or water sold, there are fixed operating
costs incurred by AUB each month. The availability charge helps
recover a portion of these fixed costs. For instance, your mortgage,
rent, insurance, etc., is a cost that remains fixed month to month
even if your income changes. Some of AUBs fixed costs include:
- Maintenance of lines and poles, pipes and facilities
- Interstate natural gas pipeline demand charges
- Natural gas storage facility reservation charges
- Safety and Inspection Programs for Customers
Do I get a discount for the periods of time my power is out?
You only pay for the services you use after you use them.
Therefore, when the power is out, you use no power and incur no charges.
How can I apply for a job at AUB?
You may fill out an application any time during business
hours at our office, located at 100 Englewood Road in Athens.
Applications for employment are kept on file for one year.
Why does AUB charge a late fee?
As a public utility, where every member of the rate-paying
public has a stake in our success, maintaining a robust fiscal condition
is the right thing to do. As with any business, AUB has to pay a wholesale
price for a commodity, such as power, water, or natural gas, and then resale
that commodity at a retail rate. Utilities customers get to use our
product about six weeks or so before paying for it. With such a lag
time, it becomes critical to our business that we receive payments on
time to keep the flow of revenues steady within the utility. If lots
of payments come in late, we are put in a bad business position regarding