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Deposit FAQ
- When do I get the deposit back?
- What is the amount of interest?
- I'm moving out of the AUB service area. How is my deposit handled?
- I have a perfect payment history with the utility I just came from. They have given me a letter of good credit, but I used to be an AUB customer and had some payment problems. Do I pay a deposit?
- Can my deposit be used to pay my bill in a month where I'm short on funds?
- My utilities services were disconnected because I haven't paid my bill. What happens to my deposit?
When do I get the deposit back?
After 12 consecutive months of on-time payments the
deposit-with interest-will be credited to your account.Back
What is the amount of interest?
The amount of interest on a deposit is tied to the
interest paid on AUB's money market account into which our excess
funds are deposited. It is safe to say that the interest on a
customer's utility deposit will be 2% or less.Back
I'm moving out of the AUB service area. How is my deposit handled?
The deposit will be applied to the final read-out bill.
If the deposit is more than the final bill, we will mail you a check,
but we must have a good forwarding address. If the bill is more
than the deposit, you will get a final bill for the remaining balance
after the deposit was applied.Back
I have a perfect payment history with the utility I just came from. They have given me a letter of good credit, but I used to be an AUB customer and had some payment problems. Do I pay a deposit
Yes, you would likely have to pay a deposit. Your payment
history with AUB supersedes a record with any other utility.Back
Can my deposit be used to pay my bill in a month where I'm short on funds?
Unfortunately, the answer is no. The deposit can be
applied only to a final bill and cannot be used to cover other
bills.Back
My utilities services were disconnected because I haven't paid my bill. What happens to my deposit?
- If you pay your total balance before we finalize your account
as closed because of nonpayment (within about five days of your
utilities being disconnected for nonpayment), your original deposit
will stay on record on the same account.
- If you do not pay within a few days, and we finalize your
account, then the deposit will be used to cover your final account
balance. At this point, to get service again you will need to pay
all outstanding balances and new deposits for each service in
setting up a new account.
Back
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