AUB TEMPORARILY SUSPENDS CUSTOMER DISCONNECTION AND LATE FEES UNTIL APRIL 6th, 2020
Athens, TN- At AUB, we are committed to providing safe and reliable services to our community. We also understand that those services are crucial to the well-being of individuals and businesses in our area.
As of 10 a.m. on March 18, 2020, we are temporarily suspending disconnections and late fees for non-payment for customers experiencing financial hardship by the coronavirus (COVID-19) threat until April 3. We will continue to leave reminder notes on past-due accounts per regulatory requirements but will not disconnect services during this timeframe.
While services will not be disconnected during this period, utility bills will continue to accrue. We encourage customers to make payments if able. As a part of the ongoing effort to minimize the spread of COVID-19, we are asking customers to please conduct your business with AUB remotely and not walk into the office lobby. We have set up additional resources to take payments over the phone. You may also pay on-line, as well as utilize our drive-through window and depository.
Normal activities and fees per AUB policies will resume on Monday, April 6th, 2020.
If you are under financial hardship, please call our offices before your due date in order to make a pay agreement. As always, please call us at (423)-745-4501, or visit aub.org, to learn more about payment options and assistance.
