AUB CLOSES LOBBY TO PUBLIC UNTIL FURTHER NOTICE

Athens, TN- Due to the ever-evolving nature of the COVID-19 pandemic, as of Monday, March 23, 2020, our main lobby at 100 New Englewood Rd. will be closed to walk in services until further notice. 

Although our lobby is closed to foot traffic, we are still here to serve your needs as a customer. 

• You can call us at (423)745-4501 to speak with customer service, to have someone assist you in making a payment over the phone, or to set up an appointment if you need to meet with an AUB representative.
• Pay by phone with credit card (Visa, MasterCard, Discovery, American Express). Call (423) 271-8024. Have your account number ready to enter into the automated system.
• Pay through our drive through during business hours (Monday- Thursday 7:30 a.m.- 5:00 p.m., Friday 7:30 a.m.- 4:00p.m.) or via the after-hours night drop
• Pay online at www.aub.org with one-time payment or access your AUB account. We will be happy to provide IT support.

There are no additional charges associated with using the on-line or phone payment options. 

In anticipation of higher call volumes, we have set up additional staff to take payments over the phone.  We will closely monitor the status of events and health issues in the community and make a decision on reopening the lobby when we feel it is safe for our customers and employees.

As always, we appreciate your patience and support as we all work through these unusual times.

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